TELUS International (Cda) Inc. Subordinate Voting Shares (TIXT)

Competitors to TELUS International (Cda) Inc. Subordinate Voting Shares (TIXT)

Alorica

Alorica competes with TELUS International by focusing on customer service outsourcing and call center solutions. They emphasize their ability to deliver personalized customer experiences and leverage advanced technologies. While Alorica has a broader footprint in the BPO space with various specialized services, TELUS International's strong brand recognition and relationships with telecom clients offer them a competitive advantage in certain markets.

Concentrix Corporation 

Concentrix Corporation is a leading global provider of customer experience solutions and technology. They compete with TELUS International by offering similar services including customer engagement, analytics, and technology support across various industries. Their extensive portfolio and scalability enable them to cater to a wide range of clients, giving them an edge in certain sectors. However, TELUS International's strong telecom background and integration capabilities can provide competitive advantages in technology-driven environments.

IBM 

IBM is a significant competitor in the technology consulting and services space, particularly with its focus on artificial intelligence and cloud solutions. They compete with TELUS International by providing high-level IT services, including customer engagement platforms. IBM’s strong research and development capabilities offer them a competitive advantage in technical solutions. Conversely, TELUS International's adeptness at merging telecom services with customer experience provides a unique offering that can appeal to specific clients.

Sitel Group

Sitel Group provides global customer experience management solutions, similarly to TELUS International. They compete by leveraging digital transformation strategies and omnichannel solutions. Sitel has established a strong presence in digital channels, potentially giving them a competitive advantage in rapidly evolving customer interaction spaces. Nonetheless, TELUS International's established infrastructure and strong analytics capabilities help them maintain a competitive edge in both customer engagement and technology implementations.

Teleperformance

Teleperformance is one of the largest players in the customer experience sector and competes directly with TELUS International by offering comprehensive outsourcing solutions across various sectors. Their extensive global reach and commitment to technology adoption give them a competitive advantage in scalability and innovation. However, TELUS International's established footprint in the telecom industry and its ability to integrate services can provide differential value to its clients.