Articles from Dialpad

Dialpad, the leading AI-powered communications and agentic platform, today announced the launch of its new Agentic AI Platform, enabling businesses to build autonomous voice- and text-based AI agents that understand complex requests, reason through multi-step tasks, and execute them end-to-end across existing systems via secure connectors.

Dialpad, the leader in Ai-powered communications intelligence, today announced its availability on Google Cloud Marketplace, making its award-winning platform easily accessible to millions of Google Cloud users. Businesses of all sizes can now seamlessly incorporate Dialpad’s advanced business communications platform, Dialpad Connect, as well as its contact center solutions – Dialpad Support and Dialpad Sell – through a marketplace that they already are using.

Dialpad, the leading Ai-powered communications intelligence platform, today unveiled honorees for the fourth annual Dialpad Partner Program Awards. The award honors partners who have played a vital role in accelerating Dialpad's growth, bringing Ai-powered business communications and contact center solutions to businesses worldwide. The awards highlight outstanding achievements in the following categories:

Dialpad, the leading Ai-powered communications intelligence platform, today announced the appointment of David Sudbey, a 20-year Genesys veteran, as Chief Customer Officer to advance its vision of human-first, Ai-enhanced customer experiences. The company has also expanded its global leadership with Kevin Williams as Associate Vice President of Sales, Philippines, Ross Jack joining as Director of Channel, EMEA, and Raymund Catli as Country Manager and Director of Customer Success, Philippines, strengthening Dialpad's international customer operations and support capabilities.

Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad Support, marking a significant evolution of its Ai Contact Center solution into a complete next-generation platform that fundamentally transforms how businesses approach customer service. The evolution to Dialpad Support reflects the company's human-first approach to technology.

Dialpad, the leading AI-powered communications intelligence platform trusted by thousands of enterprises worldwide, today announced it has surpassed $300 million in annual recurring revenue (ARR), cementing the company’s leadership in revolutionizing customer communications by delivering purpose-built native AI capabilities to the entire customer journey. In addition to this milestone, the company announced significant developments that will continue to accelerate Dialpad into its next phase of enterprise expansion: the strategic acquisition of Surfboard, a workforce management company, the appointment of longtime board member Jen Grant as Chief Marketing Officer (CMO), and the addition of veteran Security leader Atit Shah as the company’s first Chief Security Officer (CSO).

Dialpad, the industry-leading AI-Powered Customer Intelligence Platform, proudly announces the recipients of the third annual Dialpad Partner Program Awards. This prestigious recognition celebrates the crucial contributions of partners to Dialpad's impressive growth trajectory and supports the company's vision of empowering customers with instant and accurate AI insights. The awards highlight outstanding achievements in the following categories:

Dialpad — the industry-leading Ai-Powered Customer Intelligence Platform — today announced findings from its 2023 Dialpad The State of AI at Work Report. Key findings reveal how sales and customer service professionals, across industries, are adopting artificial intelligence (AI) while breaking down the barriers to adoption including lack of budget and the importance of developing ethical guidelines and enhancing accessibility.

Dialpad — the industry-leading Ai-Powered Customer Intelligence Platform — today announced it is partnering with Google Cloud to develop new generative AI for users. The partnership will bring together capabilities that will make it easier for Dialpad customers to work smarter and more efficiently than ever before. Building on over a decade-long history of Ai innovation and delivering hundreds of Ai-enabled capabilities, this partnership will bring Google Cloud Vertex AI capabilities into the Dialpad platform, further elevating its generative Ai capabilities to fuel customer insights, boost team productivity and collaboration, and improve sales and services teams’ intelligence and interactions with customers.

Dialpad, Inc., the industry-leading Ai-Powered Customer Intelligence Platform, today announced it has been named in the Gartner Peer Insights “Voice of the Customer for Contact Center as a Service” report, recognizing its overall experience, user interest, and adoption. “Voice of the Customer” synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers. This aggregated peer perspective, along with the individual detailed reviews, plays a crucial role in the enterprise software buying process as it focuses on the direct peer experience of implementing and operating a new solution.

Dialpad, the industry-leading Ai-Powered Customer Intelligence Platform, today announced it has been named to the 2022 Inc. Best in Business list in the Software as a Service category with Black Entrepreneurship as its area of impact. Dialpad’s Ai-Powered Customer Intelligence Platform transforms how the world works together – it is the only cloud-native, unified workspace that is accessible from any location and device, with actionable, proprietary Ai insights embedded across sales, service, product, and people operations to help make every company a customer-centric organization. Inc.’s Best in Business Awards honor companies that have made an extraordinary impact on their fields and on society.

Dialpad, the industry-leading Ai-Powered Customer Intelligence Platform, announced it has been positioned as a Visionary by Gartner, Inc. in the 2022 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide.

Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its new partnership with technology outfitter CX Effect for reseller services to global markets. The partnership will bring Dialpad’s full suite of cloud-native communications services to CX Effect's portfolio of trusted partners. CX Effect is a technology outfitter focused solely on customer experience and takes a different approach to the partner community by curating a unique set of CX suppliers. As demand grows for remote work tools, CX Effect will offer Dialpad solutions that enable contact center agents to work from any device and any location.

Dialpad Inc., the industry leader in AI-powered cloud communications and collaboration, today announced $170 million in funding. The amount raised and valuation of $2.2 billion reflects the increasing importance of a truly unified approach to business communications. To date, Dialpad has raised $418 million in capital.

Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its paper “Improving Punctuation Restoration for Speech Transcripts via External Data” will be presented at the 2021 Conference on Empirical Methods in Natural Language Processing (EMNLP). The conference takes place November 7-11, 2021 and Dialpad Applied Scientist, Xue-Yong Fu, will be showcasing the paper's findings in front of 3,000 AI researchers and scientists.

Today, the Sacramento Kings announced a multi-year jersey patch partnership with Dialpad, the world’s most advanced business communications company. Beginning today, Dialpad’s logo will appear on the left front strap of player jerseys. Dialpad and the Kings are focused on bridging the digital divide and will co-develop meaningful community impact programming that empowers the next generation with technology, learning and innovation. As the Official Communications Provider of the Sacramento Kings, Dialpad offers a suite of products that includes voice, video meetings, messaging, and contact center technology, enabling organizations to stay connected – from anywhere in the world.

Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced it has joined the Intercom App Partner Program to bring sales and support teams a seamless experience across voice and messaging. This new integration allows Intercom users to easily switch between Dialpad’s AI-powered calling and Intercom’s best-in-class business messenger during interactions with customers. Together with Intercom, Dialpad continues to help agents get the most out of every conversation and be productive from anywhere, on any device.